Reference

How We Handle Your Privacy on melatislot

When you open an account with us, your personal details stay protected through encryption and secure server storage.

Encrypted account accessLocal payment securityClear data retention rules
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melatislot How We Handle Your Privacy on melatislot
HELP WITH PRIVACY

Contact Us About Your Data Rights

Team online

Email Support

Reach our privacy team at [email protected] with any questions about how we use your information, and we'll respond within 48 hours.

In-Account Messages

Open your account and use the Help section to send a direct message. Our team reviews data requests through your dashboard so you can track the conversation.

Account Settings

Update your contact preferences, review linked payment methods like DANA and OVO, and manage what notifications you receive — all from your Settings page.

DATA SECURITY STEPS

How We Protect Your Privacy Every Day

Encrypted Transfers

All deposits via DANA, OVO, GoPay and QRIS and all withdrawals are encrypted end-to-end. Your banking details never sit unencrypted on our servers.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which games players in Makassar and Jakarta prefer — you can opt out anytime.

Account Verification

When you withdraw, we verify your identity through your registered email and phone. This step protects your funds and stops unauthorised account access.

Data Retention

We keep your account data for as long as your wallet holds funds, plus 12 months after closure where local law requires it. Transaction records are kept longer for compliance.

Third-Party Partners

Payment gateways like DANA and OVO follow their own privacy rules. We only share data with them needed to process your transaction — no cross-selling.

Request Changes

Email [email protected] to request a copy of your data, ask us to delete non-essential information, or correct details in your account profile.

Privacy Questions Players Ask

Your account information is kept for the retention period required by local law — usually 12 months — so we can verify past transactions and comply with regulations. After that window, personal data is deleted unless you have an outstanding balance or pending withdrawal.

No. We never sell your personal information to third parties for marketing. We only share data with payment processors like DANA, OVO, GoPay and QRIS to complete your deposit or withdrawal. Those partners handle their own privacy practices.

Email [email protected] with the subject 'Data Access Request' and include your account username. We'll compile your account history, deposit records, game activity and any notes from our support team, then send it within 14 days.

Yes. Every marketing email includes an unsubscribe link at the bottom, or you can go to your Account Settings, find Notifications, and toggle 'Promotional Email' off. You'll still get account alerts and withdrawal confirmations.

No. Your payment method is linked only to complete individual transactions. Once your deposit clears or withdrawal is sent, the link is closed. You can add or remove payment methods anytime from your Wallet page.

We use session cookies to log you in and analytics cookies to see which games get played most. Visit your browser settings to disable analytics cookies — session cookies must stay on to use the site. We also respect Do Not Track signals where your browser sends them.

We review this policy annually and update it when our practices change or local law requires it. When we make material changes, we notify you via email at least 30 days before they take effect. You can always check the effective date at the bottom of this page.

Related Pages

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